Our team of experts are here to help answer all of your questions.
Below, we have provided answers to the most frequently asked questions. If you have any inquiries regarding our products or services listed on our website, please do not hesitate to reach out. You can contact us by phone or by filling out the contact form on our dedicated page.
Are your watches authentic?
Absolutely. Every watch we sell is guaranteed to be 100% authentic. We rigorously check each piece to ensure its authenticity, from the movement to the case, and all the way down to the original paperwork when available.
How do I know the watch isn't fake?
At Music City Timepieces, integrity is the core of our business. We meticulously open and inspect every watch—from the box to the bracelet—to ensure everything is authentic. Our team verify each detail to guarantee the authenticity of your purchase.
Do your watches come with a warranty?
Yes. For watches sold outside of their manufacturer's warranty period, we provide a one-year Music City Timepieces in-house movement guarantee. For vintage watches, please refer to our warranty policy for specific details.
What happens if the watch isn't as described?
Your satisfaction is our priority. If your purchase isn’t as described, please inform us within 24 hours of receipt. We are committed to taking back any watch that does not meet the description provided at the time of sale.
Do you accept returns?
We aim for complete transparency and satisfaction before the sale, hence we do not offer returns. Please review our return policy for detailed information and feel free to reach out with any questions before making your purchase.
Why is it more expensive to pay by credit card?
When paying by credit card, the price reflects standard rates. We offer discounts for payments made through cash and wire transfers as these methods incur fewer processing fees for us, allowing us to pass those savings on to you.
Is it safe to pay on your website?
Yes, it is. Our website employs advanced security measures to ensure that all purchases are secure and your personal information is protected. You can shop with confidence knowing your transactions are 100% safe.
Is it safe to have the watch shipped to my house?
We understand the importance of security in the delivery of your purchase. That's why we ship with full insurance for the price of your item. To further ensure its safety, we arrange for your package to be held at a FedEx location, where you can pick it up with a valid ID and signature. This process guarantees that your new timepiece reaches you securely.
Can I request additional photos or videos of a watch before purchasing?
Yes, we understand the importance of viewing detailed imagery of our products before making a purchase. If you require additional photos or videos of any watch, please contact us. Our team is more than happy to provide you with all the visual information you need to make an informed decision.
How often do you receive new inventory?
Our collection is continually evolving, with new pieces added regularly. We recommend signing up for our newsletter and following us on social media to stay updated on the latest arrivals and exclusive offerings.
Can I sell or trade my watch with Music City Timepieces?
Yes, we offer competitive options for selling or trading your watch. For those looking to upgrade their collection or sell their timepiece, our experts provide fair market valuations and seamless trade-in processes. Please visit our ‘sell’ tab for details, or contact us directly to discuss your options..
Can I visit your store in person?
While our primary platform is online, we welcome visits by appointment for clients who wish to view our collection in person or discuss their watch needs directly. Please contact us to schedule a visit at our location.
Can the bracelet be sized?
Yes, we size watches to fit as requested before shipping. Extra links may incur additional costs.
Do your watches include original Rolex boxes and documentation?
We strive to acquire complete sets whenever possible. If a watch comes with its original box and documentation, this will be clearly indicated in its description. Please review the details carefully prior to making your purchase.
I have a question not mentioned here.
No problem! Give us a call and we'd be happy to answer any questions you may have. Our team is dedicated to providing personalized service and ensuring all your concerns are addressed. Feel free to reach out; we're here to help! 615-447-8812.